These Terms of Use (“Terms”) govern your access to and use of the website at https://luuka.ai and related pages (the “Site”), and, where applicable, the products and services offered by Luuka LLC (“Luuka,” “we,” “us,” or “our”), including AI-powered healthcare scheduling, voice agents, and SMS/MMS messaging (collectively, the “Services”).
By accessing the Site, using the Services, or opting in to receive text messages, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Site or Services.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and “you” includes that organization. Enterprise customers may also be subject to a separate master services agreement, order form, and Business Associate Agreement (“BAA”), which control over these Terms in case of conflict for paid Services.
Contact / Support: [email protected]
1. Program / Brand Name
Brand / program name: Luuka AI (operated by Luuka LLC)
Website: https://luuka.ai
2. Description of the Site and Services
2.1 Site
The Site provides information about Luuka AI, including product descriptions, company information, and forms to request demos or contact us. Content on the Site is for general informational purposes and does not constitute medical advice.
2.2 Services (platform)
Luuka provides operational AI tools for healthcare organizations, which may include:
- Inbound voice scheduling agents that answer calls, identify patients, check availability, and book, reschedule, or cancel appointments;
- Outbound appointment reminders, confirmations, pre-visit instructions, waitlist, and no-show recovery communications;
- Integrations with electronic health record / practice management systems;
- Analytics, call review tools, and related administrative features for authorized users.
2.3 SMS / text messaging program
Luuka and/or healthcare provider customers using Luuka may send SMS/MMS messages related to:
- Appointment confirmations, reminders, and schedule changes;
- Pre-visit preparation and related care coordination notices;
- Waitlist and no-show recovery outreach;
- Customer care related to scheduling;
- Account or verification messages (where enabled);
- Marketing or product updates only if you have separately opted in to those messages.
Messages are sent on behalf of Luuka and/or the named healthcare provider associated with your care or inquiry.
3. SMS Terms (A2P / Carrier Compliance)
These SMS terms apply whenever you enroll in or receive text messages from Luuka or a Luuka-powered program.
3.1 Consent
By providing your mobile number and opting in (for example, via web form checkbox, verbal consent on a call, keyword opt-in, or other disclosed method), you consent to receive recurring automated text messages from Luuka and/or the participating healthcare provider about the program described at opt-in. Consent is not a condition of purchase unless stated otherwise where required by law.
Messaging consent must be separate from general acceptance of these Terms or the Privacy Policy where required by applicable rules.
3.2 Message frequency
Message frequency varies based on your appointments, preferences, and the program you joined. You may receive confirmations, reminders, and related notices as needed (for example, around each scheduled visit). Other programs may send messages on a recurring basis at the frequency disclosed when you opt in.
3.3 Message and data rates
Message and data rates may apply. Your carrier’s rates apply to message send/receive. Luuka is not responsible for any charges from your wireless provider.
3.4 Opt-out (STOP)
To stop receiving text messages, reply STOP.
You may also use other supported opt-out keywords (e.g., UNSUBSCRIBE, CANCEL, END, QUIT) where enabled. After we process your request, you will receive a confirmation and no further program messages will be sent, except as allowed by law. You may opt back in by following the instructions provided by Luuka or your provider.
3.5 Help (HELP)
For help, reply HELP or email [email protected].
3.6 Supported carriers and delivery
Supported U.S. carriers may change over time. Carriers are not liable for any delayed or undelivered messages. Delivery is subject to your carrier’s network and device capability. We do not guarantee that every message will be received.
3.7 Privacy
Mobile numbers and messaging data are handled as described in our Privacy Policy. We will not share or sell your mobile information or SMS opt-in consent with third parties or affiliates for their marketing or promotional purposes.
3.8 Eligibility
You represent that you are the owner or authorized user of the mobile number you provide, and that you are at least 18 years old (or the age of majority in your jurisdiction), or that a parent/guardian has consented where required for messaging related to a minor patient.
4. Accounts and Acceptable Use
4.1 Accounts
Some Services require an account. You must provide accurate information and keep credentials confidential. You are responsible for activity under your account. Notify us promptly of unauthorized use.
4.2 Acceptable use
You agree not to:
- Use the Site or Services unlawfully or for fraudulent, harassing, or harmful purposes;
- Attempt to gain unauthorized access to systems, data, or other users’ accounts;
- Reverse engineer, scrape, or overload the Site or Services except as allowed by law;
- Upload malware or interfere with security or integrity of the Services;
- Use messaging features to spam, spoof, or send content that violates carrier rules, TCPA, CTIA guidelines, or other laws;
- Misrepresent your identity or affiliation;
- Use the Services to provide clinical diagnosis or treatment decisions that require a licensed professional without appropriate human oversight by the Provider Customer.
We may suspend or terminate access for violations of these Terms or for risk to users, patients, carriers, or our infrastructure.
5. Healthcare and Medical Disclaimer
Luuka is a technology platform for administrative scheduling and related communications. The Site and Services do not provide medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider with questions about a medical condition. In an emergency, call 911 or go to the nearest emergency room.
Provider Customers remain responsible for clinical care, HIPAA covered-entity obligations, patient relationship management, and the accuracy of scheduling policies they configure.
6. Intellectual Property
The Site, Services, software, models, designs, logos, trademarks, and content (excluding customer or patient data) are owned by Luuka or its licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access the Site and, if you are a customer, to use the Services solely as permitted under your agreement with us.
You may not copy, modify, distribute, sell, or create derivative works from our materials without prior written consent, except for limited fair use of publicly available marketing materials.
Feedback you provide may be used by Luuka without obligation to you.
7. Customer Data and Privacy
Our collection and use of personal information is described in the Privacy Policy. For Provider Customers processing PHI through the Services, a BAA and customer agreement govern PHI handling.
You retain ownership of your content and data you submit. You grant Luuka a license to host, process, transmit, and display that data solely to provide and improve the Services as permitted by your agreements and applicable law.
8. Third-Party Services
The Services may interoperate with third-party products (e.g., EHR systems, telephony/SMS providers, analytics). We are not responsible for third-party services. Your use of them may be subject to their terms.
9. Disclaimers
THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUUKA DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS, OR THAT APPOINTMENT AVAILABILITY OR MESSAGES WILL ALWAYS BE ACCURATE OR DELIVERED.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LUUKA AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THESE TERMS, THE SITE, OR THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS, THE SITE, OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO LUUKA FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE CLAIM OR (B) ONE HUNDRED U.S. DOLLARS (US $100) IF YOU HAVE NOT PAID US.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS; IN THOSE CASES, OUR LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW. Nothing in these Terms limits liability that cannot be limited under applicable law (e.g., certain liability for fraud or personal injury).
Carriers are not liable for any delayed or undelivered messages.
11. Indemnification
You agree to defend, indemnify, and hold harmless Luuka and its affiliates, officers, directors, employees, and agents from and against claims, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your use of the Site or Services; (b) your violation of these Terms or applicable law; (c) your content or data; or (d) if you are a Provider Customer, patient claims related to your clinical or operational responsibilities (except to the extent caused by Luuka’s willful misconduct).
12. Termination
We may suspend or terminate access to the Site or Services at any time, with or without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties. You may stop using the Site at any time. Provisions that by their nature should survive (including ownership, disclaimers, limitations of liability, and indemnity) will survive termination.
Enterprise customers: termination of paid Services is governed by the customer agreement.
13. Changes to These Terms
We may update these Terms from time to time. The “Last Updated” date will change when we do. Material changes may be posted on the Site or otherwise communicated. Continued use after changes become effective constitutes acceptance, except where additional consent is required by law.
14. Governing Law and Disputes
These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where mandatory consumer protection laws of your jurisdiction apply.
Except where prohibited, any dispute arising out of these Terms or the Site/Services will be resolved in the state or federal courts located in Utah, and you consent to personal jurisdiction there. Either party may seek injunctive relief in any court of competent jurisdiction for intellectual property or unauthorized use of the Services.
15. Miscellaneous
- Entire agreement. These Terms, the Privacy Policy, and any applicable customer agreement/BAA constitute the entire agreement regarding the Site (and Services to the extent not covered by a separate contract).
- Severability. If any provision is unenforceable, the remainder remains in effect.
- Waiver. Failure to enforce a provision is not a waiver.
- Assignment. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.
- Notices. We may provide notices via the Site, email, or other reasonable means. Contact us at [email protected].
- Export and sanctions. You may not use the Services in violation of U.S. export or sanctions laws.
16. Contact
Luuka LLC
Email: [email protected]
Web: https://luuka.ai
Privacy Policy: https://luuka.ai/privacy
Terms of Use: https://luuka.ai/terms
Quick Reference — SMS Program Disclosures
| Item | Detail |
|---|---|
| Program name | Luuka AI |
| Description | Appointment confirmations, reminders, schedule updates, and related care/scheduling notices; optional marketing only with separate consent |
| Frequency | Message frequency varies (appointment-driven and/or as disclosed at opt-in) |
| Rates | Message and data rates may apply |
| Opt-out | Reply STOP to cancel |
| Help | Reply HELP for help or email [email protected] |
| Privacy | https://luuka.ai/privacy |
| Carriers | Carriers are not liable for delayed or undelivered messages |
| Mobile sharing | Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes |
Related: Privacy Policy [email protected]